Your Learndot site, which uses a cloud-based infrastructure has a single form of supporting site, which is meant for a specific use case. The site come in the following form:
As a Learndot customer a sandbox environment is included in your subscription. Please reach out to our team to ask for a Sandbox to be created. The sandbox site is still primarily managed by ServiceRocket. And because of that, it becomes your own environment! A sandbox site is extremely useful if you want to execute pre-flight checklists and test out other features, system settings, and training content.
Sandbox sites are updated to match the version of the Learndot site. So while we won't touch your database, the application itself will continue to change and evolve.
Support is available for Sandbox sites depending on the severity of the issue.
More than one sandbox site come at an additional cost. To get one for yourself or to learn more, please get in touch with us using our success portal and ask a question.
The following table gives an overview of how staging and sandbox sites can be used. It outlines if the environment is a premium feature (paid site), the schedule for Learndot Enterprise application upgrades and how often the content (or database) will be refreshed from the production site.
|Environment||URL||Premium Feature||Upgrades||Content Refreshed|
|Production||companyname.trainingrocket.com||Yes||Every 2 weeks (in scheduled maintenance windows)||Never|
|Sandbox||companyname-sandbox.trainingrocket.com||Yes||Every 2 weeks (with production updates)||On request|
Both staging and sandbox environments are protected with simple-authentication to avoid customer confusion and search engines indexing test content. To obtain access, please contact our Support Team.