Information Architecture - Guide to Structuring Learning Content in Learndot Enterprise

Overview

When deciding how to load and group content in Learndot Enterprise there are a few decisions that need to be worked through. These are outlined below with examples to assist you through the process.

Concepts

Learndot Enterprise uses a Tree structure to organise content in the administration console, rather than a Tag structure. This is important to note when loading in content to ensure each item gets set with an appropriate Knowledge Category. Only one Knowledge Category can be set per Learning Component or Course and this guide shares best practices on how to organise into this structure.

Best Practice

Step 1 - Organise by Mode at the Learning Component level

When loading in the Learning Components, it is best to set the Knowledge Category to the mode of training it belongs to.

For example, the modes of training you deliver may include one or several of the following:

  • Mode (or Format) 
    • eLearning
    • Self-paced
    • Videos
    • How to guides
    • In person (Physical) instructor led
    • Webinar / Online  (Virtual) instructor led
    • Public classroom
    • Private classroom
    • Certification
    • Simulation

If this structure is used, then dynamic Knowledge Category pages can be used to present the training in these groupings. An example of the URL that would be dynamically created as the content is added, is:

  • /category/in-person-training
  • /category/online-instructor-led-training
  • etc.

If a simpler structure is followed (using only eLearning, ILT, content and exams) then the default pages per learning type can be used to present content to users, these pages include:

  • /elearning
  • /instructor-led-training
  • /content
  • /exams

Step 2 - Organise in many ways at the Course level

The goal here is to bundle learning in a way that is easily discoverable for users. It is the fun part of working out how to present a logical structure to customers. This is where you bring both creativity and an understanding of the target audience to the table. Here you can choose one or many ways to bundle the content. In practical terms each of the below bundles would be a Course or series of Courses that include the relevant Learning Components. The balancing act at this point is providing enough bundles for learners to easily discover content, against the administrative overhead of managing extra Courses. We do not recommend organising content into all of these listed bundles, rather selecting those you feel are most relevant for the users and the learning program.

For example, do learners prefer to discover content by:

  • Learning Pathway (around a specific Role of learner that interacts with the system)
    • Admin
    • User
    • Accountant
    • Developer
    • Engineer
    • ...
  • Product (around a specific offerings you sell)
    • Product A
    • Product B
    • Product C
    • ...
  • Area of Interest (around a specific part of the system or Functionality the system has)
    • Setup and Configuration
    • User Dashboard 
    • Admin Dashboard
    • Notifications
    • Reports
    • ...
  • Language
    • English
    • French
    • Japanese
    • ..
  • Location
    • Australia
    • New Zealand
    • USA 
    • ...
  • ...

Step 3 - Access to Content

Determining Access to Content

Some content may be intended only for certain audiences and this is an important classification to make during the process.

  • Audiences
    • Public - available to anonymous users browsing the site
    • Private - available to anonymous users who have a specific link to the content
      • VIP event to select customers
      • New content that is being beta tested before a full release
      • Advanced content that is intended to be shared by Customer Service teams or Support teams when deemed appropriate
    • Groups - available to logged in users who have been manually added to an existing group
      • Partner program training 
      • Internal user training 
      • Advanced customer training
      • Specialised content

Step 4 - Presenting Content to Users

Once the groupings and access have been decided upon the next step is to decide how to present or display this information to users. There are System and Custom pages that can be selected or created in different ways. A full listing of System and Custom pages can be found in the Theme Testing Matrix in your Confluence space.

We recommend providing a landing page that presents learners with the different bundles and modes you have decided upon. Allowing them to select how they wish to consume the content.

For example, the included high-conversion landing page displays:

  • Instructor Led Training - as a mode, using the default page of: /instructor-led-training
  • eLearning - as a mode, using the default page of: /elearning
  • Administrators - as a learning pathway, using a knowledge category page of: /category/system-administration
  • Partners - as a hidden catalog, using an included custom page that is visible only the group "Partners", at: /partners

If you have decided on more bundles than those above, you may wish to have more custom pages or engage the Services team to build  a different "/courses" page template that better meet the needs.


Summary

After following these steps and reviewing each of the decision points there will now be an information architecture plan, listing bundles, modes, access (and likely pricing) that can be used to classify content. In a table form this may look something like:


Content NameCourse of Learning Component (type)Courses Name (if belonging to any bundles)ModeRoleProductArea of InterestLanguageLocationAudience
<insert name here>
  • eLearning Component

  • Exam

  • Instructor Led

  • Content

  • Product A Course
  • Admin Training Course
  • Setup and Configuration Course
  • ...
  • eLearning
  • Self-paced
  • Videos
  • How to guides
  • In person (Physical) instructor led
  • Webinar / Online  (Virtual) instructor led
  • Public classroom
  • Private classroom
  • Certification
  • Simulation
  • Admin
  • User
  • Accountant
  • Developer
  • Engineer
  • ...
  • Product A
  • Product B
  • Product C
  • ...
  • Setup and Configuration
  • User Dashboard 
  • Admin Dashboard
  • Notifications
  • Reports
  • ...
  • English
  • French
  • Japanese
  • ..
  • Australia
  • New Zealand
  • USA 
  • ...
  • Public - available to anonymous users browsing the site
  • Private - available to anonymous users who have a specific link to the content
    • VIP event to select customers
    • New content that is being beta tested before a full release
    • Advanced content that is intended to be shared by Customer Service teams or Support teams when deemed appropriate
  • Groups - available to logged in users who have been manually added to an existing group
    • Partner program training 
    • Internal user training 
    • Advanced customer training
    • Specialised content