When facing SCORM related issues it is possible that the package itself is not configured correctly. Many authoring tools provide testing platforms to verify the behavior of the package prior to running them on the LMS.
SCORM or also known as Shareable Content Object Reference Model is a collection of standards and specifications for web-based electronic educational technology (also sometimes called e-learning). When exporting the package as a .ZIP file from your authoring tool (i.e., Abode Captivate, Articulate Storyline, etc) related issues may arise, including irregular behavior of the SCORM package or certain parts of it. To learn more about SCORM, click here.
Please take note that the below guide should be used a self-help only. Learndot Support does not take any liability of any SCORM Cloud related problems, as this is a third party tool.
Testing with SCORM Cloud
What is SCORM Cloud? SCORM Cloud is something less than an LMS (Learning Management System). At its core, it gives you a way to deliver content to a learner and track the results. That’s all that many organizations need. Many authoring tools use or advise to use SCORM Cloud as their "go-to certified" testing platform. To learn more about SCORM Cloud, click here.
After logging in > click the + Sign > select Import a SCORM, to upload your package
Free account only allows packages with maximum size of 100MB
Select choose file and locate the file from your local computer
Click Import Course
Completed, the SCORM Package is now uploaded to SCORM Cloud
Launching and Testing SCORM Packages
Continuing from the steps above, after the SCORM Package has bee uploaded successfully, it's time to launch and verify the behavior.
Click the Launch button
The SCORM Package will launch in another pop-up window. Verify the behavior of the SCORM Package now
After completely viewing the SCORM Package and closing the window, you will be redirected to the home page where you will see the details of the session
Note, if the irregular behavior of any kind is spotted in the SCORM package whilst running the package on SCORM Cloud, please proceed to contact your authoring tool providers support help-desk. If the SCORM Package is running fine on SCORM Cloud but it shows irregularity on Learndot, please contact our support to assist you further in troubleshooting.
Debugging SCORM Packages
Sometimes your SCORM package may not behave as desired or there may be some irregularity. One way to identify whats wrong is to check the Debug logs. SCORM Cloud offers a way to easily collect the debug logs to further troubleshoot on your own, with your authoring tool provider, or with Learndot support depending on where the irregularity is noticed. To collect the logs:
Login to your SCORM Cloud > Navigate to Library > Select your desired SCORM package
There is a section dedicated to the SCORM debug logs.
You may want to clear any existing logs before generating a new entry. Else, pick the topmost entry which depicts the last time the package was run.
You will get redirected to another page with the log entries
You can press the '+' sign before the time-stamp to expand the log entry.
Other Troubleshooting Tips
If the scorm package is not working as expected, one thing to try is to rezip the file. Once the package has been extracted and "re-zipped", try uploading the package again.
To do this:
Download the Scorm package zip file
Extract the zip file locally
Re-zip the files in the extracted folder
Upload the newly zipped file as an eLearning Component in Learndot
Note: It is important to zip the files in the folder, NOT to zip the folder itself. If the folder is zipped, the LMS will not be able to access the files in the zip and the package will not play correctly.